[Resolved] Maxbhi / Elcotek Telecom — cheater takes people money and earn interest on it. its a fraud

chetangmehta

from Mumbai, Maharashtra

Address:	Central Delhi, Delhi
Website:	MAXBHI.COM

Booking :
Customer sagar steel centre
Order id #645415
Date 03/10/2017, 05:46 pm
Total 391.36 rs.
Status cancelled
Email [protected]@hotmail.com

On 04/10/2017, 01:06 pm rs.392 refund for order #645415 is mentioned on maxbhi.com website

Now the customer care lady ms. Sneha is saying company dont have stock wait till saturday
This is fraud

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Nov 6, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Oct 05, 2017

Updated by chetangmehta they take order only showing stock is available and take online payment
then they themself cancel the order and tranfer our money in there maxbhi ewallet for a week and use that money for a week to 10 days and earn interest on it.
if we complaint they say its a rare piece and our suppliers are out of stock wait for few days or we will refund the product
i feel its a scam from new delhi and they keep telling us that we had mentioned our terms and conditions.
this people are cheater and have negative feedback on your https://www.consumercomplaints.in website
please take strict action on them and i will make there ccomplaint on gst department also for using peoples money

Verified Support

Oct 06, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sagar Steel Centre Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.