[Resolved]  Maxbhi / Elcotek Telecom — kindly resolve the issue. return information #19935

Address:

Elcotek India Private Limited 88, Navyug Market, Ghaziabad UP - 201001

I was searching for a back cover in google for my lenovo s850 phone.
When i had visited your website for the product, it was looking like back cover and i had ordered it. As the image shown in mobile browser is small. I could not differentiate the back panel cover and back cover.
After receiving the item, i came to know that its panel back plate. Its is not at all useful for me. That too my phone colour is white,
Kindly take it back and refund my amount. The packing is as it is you had sent to me.
I am looking for lenovo s850 battery, but the order was cancelled.

Kindly consider my request and take it back, it may be useful for other person.

My phone back panel is as it is like new condition. Kindly look at the attached photo.

I am not service shop person and i am telling truth to you.

Your customer support person never called back after raising the call back requests in website.

They had blocked my number for asking the resolution.

Executives are saying that its against the policy to take it back. They only say one reply as sorry sir.

Kindly look into the issue and give me the resolution. I am waiting for your reply.

Sometimes, its very common for every person to order a wrong one due to wrong visual illusion.
Kindly understand the issue.

You can see the attachments.
One image shows how cover exactly looks like back cover in website
Two images shows the product delivered by your company
One image is my lenovo white colour mobile back. Looks new. Still the company lamination stickers are not removed.

They are not taking back the product and declined my request.