[Resolved] Maxbhi / Elcotek Telecom — lumia 730 rm-1040 display

pankajupadhyay05

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi
Website:	www.maxbhi.com

I ordered a display for my Lumia 730 from their website and before ordering made a call asking if the replacement will be done in any issues arise. They said, all will be taken care of.

Still, I was skeptical but they sent me a 10% discount code and ensured good quality products are sent. With such fast responses on call and messages, I went ahead and ordered one.

The shipping was fast and I got the product the next day. While fitting the display panel, I noticed the top glass digitizer is loose and protruding outside the housing. I was able to power on the LCD, but since the top glass was out of its place, the back panel couldn't fit and power keys and volume keys are misaligned. I have attached the images clearly showing the issue. If I am not able to use hardware keys with this panel, How can this be justified as a compatible product.

On top of all this, they have sent a low-quality LCD instead on an OLED panel but charged for the same. OLED panels are more expensive. Also, there was no Nokia Logo present on the top glass which I was happy to ignore if things worked fine.

Strange thing is I am not able to understand why they refused to replace it. There are minor manufacturing defects which can be easily sorted at the factory. Hence, they aren't losing any money here.

With such a harassment, I no longer wish to replace the product but just get my money back. They can keep the shipping fee if they want.

I have also attached my communication with them. Apart from that numerous calls were made.

+4 photos

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Nov 26, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Oct 23, 2018

Updated by pankajupadhyay05 order id 1352346 and email id is [protected]@gmail.com

Oct 25, 2018

Updated by pankajupadhyay05 I don't see any response from your side. The panel cost me 3000 rupees, had to pay 600 to a technician to fit it in place. It's cracked on minor pressure. The brightness remains stuck at max. It's a very poor panel. I will highly appreciate if you can refund the money and even take the entire phone. It's unusable for me.

Verified Support

Oct 26, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Pankaj Upadhyay,

We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html

The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order.
For any further queries or information, please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 26, 2018

Updated by pankajupadhyay05 How can I mark this as resolved when your so called compatible product had issues and you refused to replace it even after seeing the problem. Third class product and third class product. Will try my best to ensure no one buys and suffer from you. Cheap and ignorant company. Why did you even send the display, an empty package would have been more beneficial. To all users, never in your dreams use their service. Pathetic losers. Take and enjoy the money. I am not going bankrupt with 3000 rupees