[Resolved] Maxbhi / Elcotek Telecom — My orders not placed even after successful transaction

dsouzadavis

Address:	Elcotek India Private Limited 88, Navyug Market, Ghaziabad UP - 201001
Website:	Maxbhi.com

Hi, my order with maxbhi.com with order no #2499096 was successful transaction and got an email also acknowledge successfully order placed and after 10 mins it's showing unpaid and order not placed. I checked with my bank and also phone pe wallet. Transaction was successful and merchant received the money. My order not yet placed and customer care not receiving call. Can you please help me with my refund of 3633.30 rs.

Order date 14 july and time 2:25 pm
Order amount 3633.20 rs
Order mode upi/ phone pe wallet/ cc avenue gateway
Transaction id icib1e15551780b46ff8708b214ae35b9b7

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Jul 16, 2020

Complaint marked as Resolved

Refund has been initiated

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Jul 15, 2020

Updated by dsouzadavis I really need help with my refund since when I contacted maxbhi support they behaving as if they didn't receive the transaction even after sending them the transaction copies from the bank with transaction id. Also these are the reply from bank/wallet customer care for transaction has reached maxbhi.