[Resolved] Maxbhi / Elcotek Telecom — Order no 387032 & 387021 not refunded

Saeesh

from Savantvadi, Maharashtra

Address:

North Goa, Goa, 403401

I have not received cash back to my bank account against cancelled order 387021 & 387032. I had asked maxbhi to cancel tye order on 2nd december 2016. They have refunded cash to my maxbhi ewallet. Then i put mail to maxbhi requesting to cash back to my bank account. They had replied saying cash will be credited to my bank account within 12-15 days. but till today its pending. I spoke to CC avenue payment gateway and as per them payment cancellation is not initiated from maxbhi.

Please help me as its pending since December 3rd 2016.

Regards

Saeesh Prabhudesai
[protected]

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Jan 21, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Saeesh Prabhudesai Sir, , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i check your orders with maxbhi.com Order ID's #387021 & 387032, We had initiated your complete refund of both the orders from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.