[Resolved] Maxbhi / Elcotek Telecom — order pending since last week

Mukulika m

from Maham, Haryana

Website:

Maxbhi.com

I ordered a charger for magicon senior duo mobile last week with order no. 1252502 which they said is available. Then they started asking what type of jack you want mini or micro. They asked for the picture of jack point. I sent them an image of charger jack and explained that it is of same size of 3. 5 mm jack of earphones generally commonly used in mobiles and the point in mobile is the same for connecting charger and earphone. Therefore send me mini jack. This matter took a week to daily assure them and today they are mailing that the image you sent is not of charger...what type of irrelevant talks they are doing, Ultimately causing delay to ship.

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Nov 18, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Mukulika Mahajan Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #335897 with maxbhi.com. Because your order was 2 years old order we refunded your complete amount direct into your PayTM, kindly please check your PayTM wallet and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.