Maxbhi / Elcotek Telecom — recieved defective product for lcd with touch screen for xiaomi mi 4 - white (display glass combo folder) order #7011203

At first when I made a mistake in the order, the executive was supportive to modify with what I wanted, and I was positive that I'll get the genuine product, once the product was recieved, I opened the box to my suprise the lcd back panel had lot of scratches and a damaged flat flex cable and it was not working either, I raised replacement request for the same and it was declined, I called the customer care and a lady picked up and she said that physical damage cannot be replaced and she blamed on me and the delivery person, I felt bad and this is a lesson for me not to order from them and it's a loss that nothing can be done, they aren't genuine.