[Resolved] Maxbhi / Elcotek Telecom — refund amount not yet paid | |
Ordered (order No. order #1403624) mobile display on 17/11/2018 and it was auto cancelled stating that due to out of stock. I have requested for refund and initiated on 18/11/2018. Till now I haven't received the amount. But when we go to status page refund shows successful and not paid so far. When I try to escalate it was saying wait for 15 days yet to complete. Finally I have raised status request Today but no where to check the status of the request in page. I have paid the amount via Paytm and not sure why its taking so much time to repay. When we added a item in our cart, I received multiple calls from Maxbhi team and forced me to pay the amount immediately and we deliver the product by 19/11/2018. But once paid and order was cancelled no support from the support team. I am facing many problem to reach them. None of the contact number will connect from my mobile. If connects also after saying order number call will be disconnected. Please take a required action to get my amount. Was this information helpful? | |
Dec 12, 2018 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Dec 11, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srinivasan Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1403624 with maxbhi.com. Its already completely refunded from our-end and the REFUND ID = 20181210111212801300168732915595617, kindly check this refund with PayTM and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
Verified Support Dec 12, 2018 Maxbhi / Elcotek Telecom Customer Care's response Thank you so much for your updates Sir...Also i would request you to please mark the issue resolved.
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