[Resolved] Maxbhi / Elcotek Telecom — refund not received for 366.22

[email protected]

from Delhi, Delhi

Website:

Maxbhi.com

I have ordered a back case of my micromax a116. The order was successful but the merchant got back to me via email stating that the product is not available and hence, the order has been cancelled and they are going to refund my money rs. 366.22 in my bank account. They said the refund may take 7 to 10 days. Today it has been crossed 16 days but i have not received my money in my bank account and they did not even communicate to me and not responding to my emails. Please help.

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Sep 18, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Aug 16, 2017

Updated by [email protected] I have ordered a Back case of my Micromax A116. Order # 568268 The order was successful but the merchant got back to me via email stating that the product is not available and hence, the order has been cancelled and they are going to refund my money Rs. 366.22 in my bank account. They said the refund may take 7 to 10 days. Today it has been crossed 16 days but I have not received my money in my bank account and they did not even communicate to me and not responding to my emails. Please help.

Verified Support

Aug 17, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srimoy Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi. As i can check your Order #568268 with maxbhi.com. Its already completely refunded from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Aug 17, 2017

Updated by [email protected] Dear Maxbhi Customer Care,

Thank you for your response. However, You have not provided any reference number or date on which you have initiated the refund. If I need to speak to my back I need the payment reference number and date in order to track the details.

Almost 15 days have passed. Still no credit showed up in my account. Is that normal TAT for you?

Verified Support

Aug 17, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srimoy Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi. As i can check your Order #568268 with maxbhi.com. Its already completely refunded from our-end shortly it will be credited back to your account as per bank procedure, so kindly please wait and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Aug 18, 2017

Updated by [email protected] Dear Maxbhi,

I cannot mark this as resolved as I have not yet received the money. You have not yet provided me any reference number or the date you have made the payment to my bank. Please share a payment remittance copy.

Verified Support

Aug 18, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srimoy Sir ... As its already completely refunded from our-end, this is the Bank Ref. # 177979 regarding your refund, so kindly check it with your bank and let us know if there is anything else we can help you with.

Aug 18, 2017

Updated by [email protected] Dear Maxbhi,

Thank you for providing the ref #. I will contact my bank and as soon as I receive the refund in my account. I will click the resolve issue button. Till that time this issue status will be not resolved.

Thank you for your understanding.

Verified Support

Aug 18, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srimoy Sir ... After receiving your refund you can make the issue as resolved and let us know if there is anything else we can help you with.

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Comments

[email protected]

from Delhi, Delhi

Dear Maxbhi Customer Care,

Thank you for your response. However, You have not provided any reference number or date on which you have initiated the refund. If I need to speak to my back I need the payment reference number and date in order to track the details.

Almost 15 days have passed. Still no credit showed up in my account. Is that normal TAT for you?

Elarcom's reply, Aug 24, 2017

"Its already completely refunded from our-end" - This is what they always used to say but never credited to our Bank Account. I think there's something wrong with them.