[Resolved] Maxbhi.com — Product is available in website but order got rejected

Apurba0043

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I ordered 2 flipcover. those were available in website. But they rejected the order after 2 days of placing, even though they deducted the amount with delivery charges. then I ordered 1 headphone and 1 flip cover. again they delivered only the headphone. and returned the rest in wallet. now they are not returning my wallet money to bank. I requested them twice by sending email. they are just postponing the request. Worst service from MAXBHI.com . I want my wallet balance back to my bank account. Maxbhi you return it. and also why are you canceling the order even though it is available in your website availability list and also taking the delivery charges from customer?????

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Jul 4, 2016

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Aporva Mondal, i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your conversations with Maxbhi representatives and have not found any refund request for your order. We cannot initiate the refund request until and unless we get the request from your end. It is because many people in our country use the payment modes from there friends, relatives, cybercafe's, etc. So we need a confirmation from there end regarding the same. Well, as we came to know that you want refund for your order, we have initiated refunded the balance amount for your orders. your order have been refunded to bank. Please let us know if we can be any further help to you regarding the same. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can also know the terms and policies from our end.