Md Computers — western digital 2tb hard drive

Address:	Patna, Bihar, 801505
Website:	www.mdcomputers.in

Dear sir/mam
I ordered a product (Western digital blue 2 tb hard disk) on 3rd october 2018 (Order id: #109855). I received product on 5th oct, 2018 via fedex courier and the tracking id is[protected]. On the same day after checking product i realized that the product (Western digital 2tb blue hard disk) is faulty. I immediately raised return request on their website on 5th oct, 2018. I called them on 6th oct, 2018 at 11am. They first made me talk to their technician and then they said to send the product back to them for replacement. They said that new product will be delivered to me within 10 days. They arranged product pickup via shadowfax reverse courier (Awb no# r19026579kr) on 9th october2018.
Since then i have been calling to them about replacement or refund and they are telling they will not do anything till they get the product. Product that i received was faulty when it arrived and thus i should get refund or replacement as i shipped them the defective one so it's not my concern of reaching the faulty product to destination. Even today i called them. They don't answer to call properly. They simply says it will take 10-15 more days for replacement as product is still in courier transit. On insisting more they simply says that they will contact the courier company and call back but never calls.

As the product arrived faulty from their side. As per their policy if reported/informed to them within 48hours they either return with brand new product or refund the amount paid.

Please help me to either get new replacement or refund and that too within acceptable time limit.

I would be very thankful for this. Hoping for quick resolution of this complaint.

Thanks you
Warm regards

Hazique