Mdindia Healthcare Services — Claim unfairly rejected

Address:

MD India for SAIL BOKARO

I am a subcriber to the SAIL mediclaim scheme administered by MD India. I have paid my subscription for the year and am entitled to Rs. 8000 as outpatient cost reimbursement. I had submitted a claim for medication from my physician in Apollo hospital, Hyderguda Hyderabad for diabetes and hypertension medicines. Due to Covid 2nd wave the doctor was consulting from home and gave me a prescription on his letterhead but clearly stating he is an Apollo hospital consultant.
The claim has been rejected in spite of several clarifications. The doctor has now resumed hospital based consultations and has resent the prescription from the hospital letterhead but the claims department still has rejected it. Kindly look into the matter and resolve it soon.
My claim control number is MDI6341693