Medanta The Medicity — behaviour of support staff of doctor

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Medanta the medicity - orthopaedics dept. Dr.Chandeep support staff

Today on 9th march at the orthopaedics opd, we experienced a horrific behaviour from one of the lady support staffs present on the opd floor at around 11 am. This lady in question (Ms leena), who was one of the support staff of dr. Chandeep, misbehaved and raised her voice to the patient and her attendent who is a senior doctor of rims ranchi and had come to get her knees and leg joint pain checked up by dr. Chandeep.
Issue came when the patient attendant asked the reason why even after having a valid appointment to see dr. Chandeep, another junior doctor was attending to the patient. She told that he is in a meeting and unavailable and hence cannot see the patient. To which the patient and attendant told that this would have been told earlier and we would have cancelled the appointment. We said we want to formally launch a complain regarding this issue as we were told that this lady is the coordinator and looks after appointment planning of dr chandeep.
The lady - leena, reacted that she is not here to entertain complains and started raising her voice. Her reaction was absolutely unnecessary and unwanted for and even the other staffs present there were shocked by
Her behaviour. I would highly urge to view the cctv footage of that area, if available, to get a detailed understanding of the chain of events and how unapologetic that lady became, else please contact me or the other support staffs present on orthopaedics floor. Some other medanta staffs who were available there were trying to calm her down as her behaviour was very erratic and unacceptable.
If these kinda of staff are present in medanat, i am sorry to say, the standard of this wprld class hospital has deteriorated a lot.
I would request the team to kindly do a proper investigation on this event and please let me know the outcome, and action taken if any against this lady.
I would strongly urge some action against this lady, else the trust of at least one family on medanta will be lost.
Thanks

Azhar
[protected]@gmail.com