Medanta The Medicity — extreme nuisance and carelessness by the ot staff in ranchi

Medanta hospital, ranchi — extreme carelessness by the hospital ot staff within the ot

1 review
Ranchi, jharkhand, india
Ka kannuu on mar 12, 2020
Mark as resolved

On 18-2-20 my mother was admitted to the hospital around 10:45am for a fistula to be made by a successful and renowned doctor on that day but she was admitted but not operated till we followed up and we were told that she would be the 10th and last person to have the fistula made that day. She was taken to the ot around 7:15pm and kept in the recovery room since afternoon with no food etc to a serious kidney failure patient. However after she was taken to the ot we left the recovery room but afterwards we came to know from some unknown person (Won’t specify the details of the person who informed us) that soon after we left there was a screaming voice from the ot of my mother and that she was brought back to her bed in the recovery room and was silent.
We rushed to know the facts but we were told that the time was up and the fistula would be made the next day. The facts turned out that the ot attendants took her to the ot and left her unattended without guarding her bed from both sides and she fell down - imagine what could have happened from falling from such a height (Must be around 4 feet) and the stretcher width was just enough to accommodate one person). She had been admitted to emergency in fortis multi-speciality hospital, anandpur on 30-1-20 when the hospital in dhanbad had made us lose hopes and was rushed overnight by an ambulance to kolkata overnight. The doctors at fortis had declared multiple organ failure and she was in the icu till 7-2-20 and had to be forcibly discharged at our own risk on 8-2-20. She was undergoing dialysis 4 times a week with a channel in her neck and had fallen on the same side in which there was the neck channel. There were lots of clots on her right cheek, hand, knees and hips. She could have collapsed that very time at medanta if the channel was affected but god and her strong saved her.
We did not take action since we had travelled all the way to ranchi from dhanbad to get the fistula made from dr. Siddharth mishra, who was considered to be the best in jharkhand with maximum successful cases.
Next day she was operated and the doctor said that her skin was very delicate and weak so utmost care was required.
Even the patients and their relatives in the recovery room were all talking about the carelessness of the hospital although the doctors were good.
However the nurses and students attending to my mother in the room where we had to stay overnight paying the charges were really good.
Such type of recklessness is not approved in hospitals where it is a matter of life and death.
In fortis too the nursed in the icu were not that good-my mother still has lots of mask marks on her face. She was starving there and had become very weak but nobody cared after being in a bad state for almost a month.