Medanta The Medicity — irresponsible staff, harassment of the patients

We came for treatment nd we were highly harrased by your staff. Firstly we had an appointment in the rheumatology department and we got the message but when we came to the counter they refused to register us excusing that there is no appointment. And further we were informed that this confusion was created since the appot was given online. Then in the end we were informed that the doctor doesn't attends echs patients on any day other than "Friday".
Secondly, we had an appointment of neurologist and our bill was sanctioned nd we were told to go to the doctor's cabinon the 6tu floor, but later, on reaching the doctor's reception we were informed that the doctor doesn't attends patients of age 16 and 17. And were told to check another doctor whose appointment wasn't available. The patient was severely in pain and due this harrasment of your staff the problem became worse..