Medi Assist India — about claim not reimbursed since 6 months

Address:

Gokul villa, Anand, Gujarat, 388001

I was admitted in september 2018, with claim number 18085689. My claim is still not reimbursed. I have not been informed by any means as to why there is so much delay.
I wish to know the status and reason for delay. If denied then what is the reason for denial.
I am tired of calling multiple times to oriental company and to mediassist but no answer is provided by them.
Pathetic services.