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Medi Assist India — blatantly violates the service slas with customers (horrible tpa service)

Medi Assist is one of the most shameful TPA company that operates around in the country. They blatantly violates all the SLAs they tell to the customer. I have a private insurance (non-corporate) so Medi Assist understands I have the least leverage with them. I opened up two tickets 5556189 and 5721439 with them and never received any response for their resolution even after multiple follow ups and calls with customer care for more than a month. They might reply in response to this review that we will address the issue but finally they never do it.

It is a company which is trying to maintain social media reputation by providing false responses. The real aim of the company is to reduce the claim approval to as minimum as possible so that they can make maximum commission from their respective insurance company clients. My suggestion to all private insurers and corporate HR teams is to never select Medi Assist as TPA agent. Reject such insurance company offers.
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Complaint Status


[Feb 01, 2019] Medi Assist India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I have submitted claim of my health insurance during the month of October and approved date is 22nd october, upto now i ahvn;'t received any amt.
whenever we call the customer care/email, , its a default answer . we are following with the backend team.

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    Medi Assist India
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    982
    Pending
    0
    Resolved
    94
    Medi Assist India Phone
    +91 80 2658 4811
    Medi Assist India Address
    “Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar, Bangalore, Karnataka, India - 560078
    View Full Information
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