[Resolved] Medi Assist India — Claim approved and money not settled from 6 months

MD Lokesh

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560035
Website:	www.mediassistindia.com

I have contacted Wipro team multiple times and medi assist helpdesk multiple times ... no one is responding back .
Could anyone please help ...
any claim should be settled with in 15 days as per your norms .
Now its 6 months almost ... no one is responding ...

claim id : 93211823
complaint lodged num : 2595700
pol no : 070300/28/15/pl/11529814

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May 22, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!
In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Team Medi Assist

Mar 22, 2017

Updated by MD Lokesh I need to know when it will be settled ... all these resolutions iam getting from six months ...to whom ever i have contacted ...
I have tried to activate my account long back ..
"We regret we could not find your details, please fill in your email/mobile number. We will get back to you shortly."
"We have registered your issue. We will resolve and get back to you shortly."

These are the messages i used to get from portal and no one have contacted me again ...

If you need any info from me let me know ...