Medi Assist India — claim not approved more than 3 months

My claim id is 95181566 emp i'd (824072)
I had hospitalised my father on 1st nov 2017 and i submitted all original bills in time to madiassist office. Till date my claim is not processed. Every 2nd or 3 rd day i call representative and ask to process claim but they kept pending saying original bills are not there. Representative every time confirm that original bills are there and says today i will process but till date not processed.