Medi Assist India — claim number[protected]

Bhavithra Kumar

from Delhi, Delhi

Address:

Coimbatore, Tamil Nadu

My father was admitted for an operation, craneoplasty. I. Received an initial approval. After 3 days of observation the operation was called and justification has been sent along with claims request. The discharge summary and final bill was sent at 10am today morning. I repeatedly got updates telling there will be an update after half an hour but no use. Luckily i was able to talk to customer are executive around 5pm and he told claims will be approved around 6pm. The insurance office is available only till 7pm in the hospital. At 7.40pm i receive a notification telling additional information required patient's initial medical records.. Why couldn't this have happened earlier. Now it's a waste of time for us full of today and tom extra hospital charges. And the customer won't pick the call to attend any queries later on. Such is the pathetic customer service. I want the claim to be released right away else i'm escalating this issue.

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Comments

akhanda2000

from Delhi, Delhi

They are telling every one the same thing that you get updates in half an hour but never get back at all. Its not only difficult but all most impossible to speak to there call center executive, even emails are not replied . There service is hope less. I submitted my documents for the claim on 24 Feb, 2018 but i got the message that cancelled cheque is missing which was sent along with the documents.I could able to speak only once to call center executive and was told that cheque is with bill number two and then i sent a mail to customer care but still the claim has not been settled. I am planning to move to consumer court.