Medi Assist India — claim processed for less amount despite they have all original receipts and docs

Claim no. 19731953
Patient name - geetu maheshwari
Mob no. [protected]

They have all the cash paid receipts for which i have proofs and their customer care accepts the same still in claim history they are saying receipt not available and that is why processing for less amount.

I have raised many tickets i am not getting any reply.
Customer care puts on hold and then it disconnects from last 2- 3 times.

They never came back saying that receipt is not available once i called them but still in claim history they are saying this

There customer care says that the receipt is available with them and this has been escalated but i don't see any resolution.