Medi Assist India — delay in claim & indecent behaviour from staff at kochi

Address:

Alappuzha, Kerala, 688013

Please refer to my claim tracking no. Coc00073810 and medi assist id [protected]. As per the india govt postal speed tracking my claim application is received at your kochi office on 0.24.09.2018, but i have been intimated from your office through sms as 07.09.2018. Whenever i had contacted your kochi office through phone [protected], the staff is seen reluctant to give me the status of the processing and even disconnecting the telephone without ready to hear me. I repeatedly asked that lady to give the contact details of manager or any senior officer in charge of claims she had talked very negatively every time. I have of a feel that the behaviour and approach from your office staff is clearly a denial of natural justice to a customer like me who have been took the health insurance policy for a continuous period of 12 years. So it is requested to bestow your personal attention into claim matter and such staffs without any manners may be posted to any other posts having no direct contact with the public, since it will surely affect the reputation of your company.

Thanking you,

Sarath kumar. R
[protected]