Medi Assist India — Delay in reimbursement, no acknowledgment and communication

I have orient health insurance for which TPA is mediassist. My MAID is [protected]. TPA first didnt accept cashless service for my covid related hospitalisation. Now i have filed for reimbursement on 25/09/2020. However, i have not recieved any information on my claim no claim id has been provided. Customer care executive has no clue and they are delaying the process by asking me to wait for 2-3 days even after 21days of my request. I have policy for last 5years but customer care personal says that i have entered current year policy number while i should have entered last years policy number. When my policy coverage is continues and all the previous policy numbers are provided in the insurance itself is it really a valid reason to delay the claim who is already in trouble of covid related hospitalisation? All the complaints with token number- [protected] and [protected] gets only automated response. No efforts have been made by company inspite of my repeted calls.