Medi Assist India — failure to process claim despite submission of documents.

Namrata.Patil

from Mumbai, Maharashtra

Address:

4th floor, AARPEE Chambers, Off Andheri-Kurla Road Industrail Estate, Marol, Andheri East, , Marol Cooperative Next To Times Square, Shagbaug, Mumbai, Maharashtra 400059., Mumbai City, Maharashtra, 400059

My claim required me to submit a cancelled cheque with my name printed on it. As i did not posses one i was asked to send a bank statement via email and via currier which was acknowledged by them. Despite this they still are asking for a canceled cheque. If a bank statement was not valid i should have been informed prior. Their customer care executives "tejas, vinod and linda" asked me to repeatedly to wait for 48 hours since may 27, 2019 which i duly did without any response. I was informed by tejas that it was intimated yesterday, may 31, 2019 even when i have been raising a ticket since monday. Inspite of my queries if i have to submit some other document or cheque they do not respond.

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Medi Assist India customer support has been notified about the posted complaint.

Jun 01, 2019

Updated by Namrata.Patil ticket number 7200422

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Comments

Bageo

from Mumbai, Maharashtra

I'm a TCS employee and I'm covered by default Gold plan health insurance. I'm eligible for "Twin Sharing AC" ward and if a network hospital does not have a sharing ward facility, what should be my option in choosing rooms under an emergency situation? A General ward would not be a best option depending on the medical situation.!!

Bmvadukul

from Surat, Gujarat

Claim no.11706875. National insurance co polio
Policy no.310600/48/15/[protected]. My claim of Rs. 24000/= approved but till date I have note received the amount with my s b account.