[Resolved] Medi Assist India — I have sent pre approval or my claim they have not replied properly

Vijayendra

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560103
Website:	www.mediassistindia.com

I am suffering from tingling and other problem i have sent the approval for insurance to medi assist bangalore. They are not proving my approval so that i can get admitted and start my treatment. Doctor has advised to get admitted and start treatment immediately. My husband is not working from last few months just to take care of my health. As i have got very serial neuro problem. Mediassist is not at all giving any update and not approving my admission in hospital. I am suffering everyday and do not have money to get admitted and do the treatment. My company is paying to mediassist from last 12 years for my insurance. Now when i need help after 12 years medi assist is cheating me not approving my claim. I am frustrated with mediassist now. If anything happens to me only medi assist is responsible for everything. I am the only earning member in my family and if anything happens to me only medi assist is responsible and they only have to take care of my family after me. As they are cheating me in this critical situation. I am attaching all the screen shots where it shows the critical situation of my health problem

+11 photos

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Apr 21, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!
In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Team Medi Assist