Medi Assist India — ignoring the doctor letter and rejecting claim

Hyma koduri

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	mediassist

Raised a claim 96197007 and then mediassist asked several documents. I provided all the documents that includes a doctor letter stating the root cause of the infection. Doctor clearly mentioned that "root cause? Local infection".
After 2 months of investigation mediassist rejecting claim stating that diabetic foot and giving wrong statement like "patient taking treatment since 2014 and submit original documents". They did not mention that where did they find this information and how can i submit those papers?

Persons:
Padmavathi. [protected]@medibuddy.in
Anurag. [protected]@medibuddy.in

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Medi Assist India customer support has been notified about the posted complaint.

Jul 31, 2018

Updated by Hyma koduri they rejected my claim thrice but each time they mention different reasons.
the doctor who treated my doctor (famous doctor in India) and said that these problems might arise to any one and cause can't be guaranteed and provided treatment for 5 days and discharged. but mediassist confirmed this is caused due to existing diseases. now i am fearing about tomorrow any problem to my father they reject claim like diabetic eye, diabetic hand, diabetic stomach and provide some reason and will skip the claim.

Aug 02, 2018

Updated by Hyma koduri The claim raised by rajesh (wipro id: 305676)
mob: [protected]

Sep 05, 2018

Updated by Hyma koduri I was unable to understand use of this site. it is more than a month but no reply regarding my complaint.