[Resolved]  Medi Assist India — Insurance claim[protected]

Address:New Delhi, Delhi, 110017
Website:mediassistindia.net/Contactus.html

The company is a total fraud, our claim for hospitalization has been stuck for a month, even after providing all the necessary documents, they have completely forgotten about remitting our money.

I keep emailing their generic ID and they always send back standard responses that we are working on it. All the phone numbers mentioned on the website do not work and they have also provided me with a wrong email ID for their corporate office, seems like they have left us no choice.

This is a plea for help to get our rightful claim and put a stop to these corrupt practices.
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Apr 22, 2017
Complaint marked as Resolved 
Medi Assist India customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2017
Medi Assist India Customer Care's response
We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.
However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!

In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.
Regards,
Team Medi Assist
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    Medi Assist India Address
    “Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar, Bangalore, Karnataka, India - 560078
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