Medi Assist India — non settlement of claim

Address:

Vadodara, Gujarat, 390002

Ref:Policy no. 144000/48/2018/32876
PORTAL REF: DEAID/E/2018/01808
Mediassist Claim Id: 17022791

Dear Sir,
This is with reference to the above mentioned claim.
Checking with Medi Assist I was made to understand that the case has gone for investigation on 31st July 2018. I would like to highlight some of the Facts.

1. Claim was filed on 18th May 2018. On 25th May 2018 it went for investigation. After continous follow up on 11th July 2018 they raised 2 point query.The same were submitted on 11th july 2018. Receipt attached.
2, Again on 19th They raised 11 querry. Out of 11 query 2 were already the same as were raised on 11 th july and others related to the policy were answered on 23rd july.Receipt attached.

Medi assist for the past 2 months are coming with same ans as its under process.
I fail to understand that when the case was for investigation for 2 month again why has the same gone again.Its already 3 months now and it should be settled or denied for further action from our end.

I am 74 years of age and have been asked by Medi asssist to submit claim form twice with hospital signature in orignal. I at this age cannot run around for this. When all the documents required by the authorities are submitted they should come up with a answer of aprroval/denial for further actions from my end.

I request you to please look into the matter urgently.

Regards

Kirit C Shah
[protected]