Medi Assist India — non-settlement of claim

Address:	Kolkata, West Bengal, 700050
Website:	www.consumercomplaints.in/new_complaint

Name of the Complainant: Durga Sankar Joardar
Reference Claim No.17670883
Claim Acknowledgement Letter No. 4469103
Date of Submission of Claim Form duly filled: August 17, 2018
Date of Receipt of Claim Acknowledgement Letter by Complainant: August 29, 2018.

Additional Document required by this letter no. 4469103 dated August 29, 2018 as follows:

A). All past history, duration and treatment sheet related to this hospitalization.
B). Doctor Advice for admission to hospital.

The above mentioned documents were submitted in your Kolkata office on September 15, 2018. The history sheet from the hospital mentioning the duration of T2DM and HTN duly authorized by the Physician were submitted. All the treatment sheets were already submitted on August 17, 2018.

I received the following e-mail 8 times from you office up to October 01, 2018 as follows:

Kindly provide duration of T2DM, HTN, PROSTATOMEGALY from the treating doctor

But the same was already submitted to your office on September 15, 2018. It is clearly implies that your office staff did not understand hospital documents duly authorized by the Physician.
Then I sent an e-mail on September 27, 2018 as follows:

Quote:

Dear Sirs:

This refers to mail dated September 27, 2018.

The required documents duly authorized by the Physician were submitted at Kolkata office on September 15, 2018. The stamped receipt is available with me.
I cannot understand why you are asking the said document which was already submitted to your office.

I would request you to go through the 'History Sheet' of the hospital and you will find the same. As per this sheet:

A. Duration of HTN: For last six months
B. Duration of T2DM: For last seven months.
The diagnosis of Prostatomegaly was first time done after the admission in the hospital. That is the reason there is no past history.

I do hope that you are now satisfied related to your enquary.

Please do the needful at the earliest.

Regards,

Durga Sankar Joardar

Unquote:

After this mail, the request for missing documents from your office has been stopped.

Today is October 10, 2018. Still my claim settlement has not been completed.

In view of this situation, I would request you doing the needful at the earliest.
I am a senior citizen of 71 years old having no other income like pension.

Regards,

Durga sankar Joardar
E mail ID: [protected]@gmail.com
Contact No. (+91) [protected]