[Resolved] Medi Assist India — Not received claim and not received any proper reply for the claim

cashews

from Punalur, Kerala

Address:

Kollam, Kerala, 691002

My Policy No: 570500/48/15/[protected]
Claim No: 13701621
MAID: [protected]

with ref to above claim, I have received similar 3 letters from Medi Assist
asking to provide Investigation Report for Rs. 7500
and letter stating delay for submission.. reg.

I have been paying the Mediclaim premium for last 10 years to Medi Assist.

I have well submitted the report and do not understand why Medi Assist is repeatedly asking the same Question / reminder on the subject..
inspite not getting a proper reply what is the status of the claim..

With much regret I would like to inform you that even after two months, there
is no proper reply received from such a reputed Company like Medi Assist.
Would appreciate your immediate / proper response by return.

Also I have been trying your toll-free customer care number to talk,
which never getting to speak and I receive answer that "Sorry Network is
congested"..

with much regret, I remain.

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Apr 25, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!

In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Team Medi Assist