[Resolved] Medi Assist India — Preapproval process

birenkri

from Chennai, Tamil Nadu

Address:	741101
Website:	mediassist

It is very painful to inform you below service which we have received from you.
My aunt has undergone cataract correction in her right eye In Disha Eye hospital on 7th Jan 2017. Hospital has raised the pre authorization request(Claim #[protected] on 2nd Jan. Nothing was informed to us from that day. On 6th Jan we have got the for first SMS and from that I was continuously following up with you people and hospital multiple times. But till now it has not been resolved.She has gone through the surgery from her own pocket. It is very difficult for such old age people to multiple follow up with you people and hospital and at the end of day if they have to pay their own, then there is no meaning for cashless service. So requesting you from going forward smoothen the process.

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Apr 25, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!
In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Team Medi Assist