Medi Assist India — reimbursement claim denied

Address:

Thane, Maharashtra, 421301

Claim no. 95303556
Corporate policy
Tpa id : [protected]

Worst experience with mediassist. Think before enrollment
They have denied my mothers hospitalization claim saying illness is pre-existing (They dont do any pre-medical tests before enrollment) and enrollment is within 1 yr (Apr 2017). Ive informed them multiple times that treatment was for obstruction which cannot be pre-existing this was confirmed by doctor who operated my mother.
Now they are saying as per their policy only critical illness are covered for new enrollments.
Ive called helpdesk on admission day and representative didnt asked for any details just told me to submit the documents after discharge within 90 days.
Ive paid 1 lakh 50 thousands for treatment in mediassist network hospital, which is not easy to recover.