Medi Assist India — reimbursement claim - waiting for more than 1 month and no proper response

Address:

Chennai, Tamil Nadu, 600089

I’m really frustrated to keep on calling Medi Assist for each and every time I’m getting the same response “We will escalate to concern team and will get back to 2-3 days”. Who’s that concern team? Is not MediAssit or any other vendor.

Today, again I called (3rd time) and explained the complete story and waiting for some good response. But again the same template “We will escalate to concern team and will get back to 2-3 days”.

I asked if I didn’t get any response, what’s my next step. She said please send an email to Medi Assist and definitely I’m sure I will not get any response except the same template “Thanks for writing….” There is no point of contact for escalations.

My very straight forward questions below:-
What’s the turnaround timeline for my request?
When this will get resolved (timeline)?
When should I call back again? And what’s my next step if there is no proper response?
Who’s the escalation POC?