Medi Assist India — unsettled claim since jan 2018 and no action has been taken

Address:Mumbai City, Maharashtra, 400072

I was working with cipla ltd and had mediclaim policy with new india assurance (Tpa - mediassist india). My mother had gone cataract operation and i have claimed for reimbursement for the same.. Since, jan 2018 i've mailed several times but only i get revert as we are working on it and no major action has been taken.. This is highly outrageous as mr. Khalid from mediassist is not responding and receiving my phone calls.
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From my company have family insurance. so before my DAD cataract operation inform Mediassist about details. also submitted all require document immediately in March 2018. But till today not received payment.

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