Mediassist India — claim not processed since june 2018

Address:

Gonda, Uttar Pradesh, 271125

I have submitted one reimbursement claim through corporate level in mediassist india pvt limited company which is pending to process since 4 months. The claim was submitted on june-2018.
Please refer the following details of my claim no:
Maid Id- [protected]
Claim no[protected]
Insurer claim no- [protected]C[protected]
Insurer member Id- [protected]P[protected]
Incident details:
My Father was admitted to Vivekananda hospital in Lucknow and during diagnosis he was found having CKD and first time DM-II ilness. The patient get released on 11th May 2018. I have applied for reimbursement claim on the month of june 2018. During the processing mediassist company asked for some additional documents which we provided within some time and few days after again they requested to provide doctors clarifications on CKD and DM-II illness since when this started.I had submitted that document also and sent one mail where they requested to submit that. Since then whenever we tried to communicate with the mediassist company regarding the status of the claim, they are very reluctant to give us the reply. They told that we will get the update within 1 week or 2 but we didn't receive any mail communication regarding the claim. I called many times and asked escalation matrix but noone provided and told this will process within 5 days.Today again I received one mail from processing team to submit two more documents now but I had already provided doctors clarifications on that as per their mail .If this document was really reeded then why they not asked earlier.
One more thing I wanted to add that my total claimed amount is around 59k and for that I have already waisted around 20k to go Lucknow from Delhi to arrange documents.Please it's my request to process my claim as soon as possible.

For further reference, some photo evidence are attached.