[Resolved] Medlife — booking for order no. 3854370

Bhumika Nayyar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400063

This complaint is in regards to your booking in the name of mr. Rammohan nayyar scheduled for 3rd may 2019 for time slot 8- 8.30 am.
Firstly the kind of service you provide is horrible. I called your customer care at 8am and i was informed that the lab technician is on the way. Than a second call was made at 8.19am and i was said the same. When a call was given at 8.30 am againg, awaiting for half an hour i was said that the slots are booked and the appointment will be rescheduled for tomorrow i. E 4th may 2019. I have my father who has diabetes for whom the test for scheduled. He fainted because he was fasting for 12 long hours and this nonsense service you medlife people provide. I'm going to raise a complaint against police and also aware the social media for the type of service you'l give to your customers.

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Jun 4, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Medlife Customer Care's response Dear Bhumika Nayyar, We deeply regret the inconvenience. This is certainly not the kind of experience we want our customers to have. We are looking into the matter and a representative will get in touch with you to solve this for you. We are sure that you will have a better experience the next time.

Verified Support

Jun 16, 2019

Medlife Customer Care's response Dear customer, As per the telephonic conversation we hope the issue is resolved and will have a better experience next time..