[Resolved]  Medlife — committed medicine orders not delivered

Order placed on medilife on 17 april 2019, committed delivery was 18 april 2019.
Even after 10 days, today (26 april 2019) there is no sign of the medicines. And this is for medicine supply, imagine if the medicine was life saving, patient would be dead by now.
Best are the customer service remarks:
Agent 1 on 19-20 april 2019 - oh. Sorry, there was a escalation issue. I have noted your request you will get the products by sunday or latest by monday (22 april)
Agent 2 (Ashish) on 23 april 2019 - sir, there is a technical issue, i have noted it down and you will get it delivered by 24 april. No i cannot give it to the team leader and cuts off.
Then i had to call again and the lady agent was kind enough to put me across to nidhi sharma, who committed that she would sort out and call me back next day morning.
Alas no calls, no medicines...
Agent 3 - pratiksha - kindly informed that she could not connect to nidhi sharma and informed me medicines have reached damaged and i should cancel the order and again order, after 25 minutes i was able to speak to aditya mashelkar from escalation desk who heard me patiently and then asked for my registered mobile no. And repeated the same suggestion.
My only request was ok you had issues now deliver by tomorrow, that also they are refusing. And want to cancel and reorder at new price levels.
If they cannot deliver, why do they commit.
Medilife