Medlife — damaged medicine delivered, but return & refund is not given

Address:

6/4 D. A. Chowdhury Road, Budge Budge, 24PGS(S), Kolkata-700137

This is a serious complaint against Medlife International Pvt. Ltd., operating with the official website https://www.medlife.com & the official android application by the name of Medlife - India's largest E-Health Platform developed by Medlife Wellness Retail Pvt. Ltd.
I, Arpan Ghosh, S/O Debabrata Ghosh, of 6/4 D. A. Chowdhury Road, Budge Budge, 24PGS(S), Kolkata-700137, hereby inform you that I have been exploited financially and harassed mentally by the company (Medlife International Pvt. Ltd. or Medlife Wellness Retail Pvt. Ltd.) staff members regarding one of my orders placed from my mobile number [protected], on the 2nd August, 2020 through their android application, followed by an e-consultation and order confirmation and payment of the order value of INR. 1350.90 via Amazon Pay on 6th August, 2020 & the subsequent delivery of the sealed package of the medicines, i.e. 4 strips of Olmezest 40mg (strip of 10 tablets) & 5 strips of Zoryl MV 1mg (strip of 15 tablets) on 7th August, 2020.
As I received the sealed package on the 7th of August, 2020, I opened it thereafter and noticed that all the medicine strips are in damaged condition (seal broken) except one strip of Olmezest 40mg. So I raised a request of return on the 7th August, 2020 through the same android application, and mentioned the fact of damaged medicines through the comment. The delivery person came on 11th August 2020, but denied to pick up the order with appropriate receipt. So, I make a complaint on the customer care helpline number, & till now I was only given a timeline of 2-3 working days, but the issue was not solved, and I didn't get my refund. I called the customer care almost 10-12 times in between, but they are indifferent in this case.
Please look into the matter, and take strong action against the concerned authority.

I hereby attach all the documents with this. The documents contain:
Cash Memo
Screenshots of the order from the Medlife android application
Screen Record of the order from the Medlife android application
Recent(only) call records from Medilife officials

The order mentioned above has the oeder Id: OR9032EJA-012A.