Medlife — medicine without seal delivered - return pick up not initiated

Address:

Medlife Online

I have ordered 2 units of medicines worth rs. 715.52 from medlife vide my order number or3819qca-003a on 17.03.2020. I have received my order on 19.03.20.
Immediately on receipt of the same, i have opened the box and found that
Out of 2 units inside the box, one was having no seal at all and found the medicine was tampered with. I have immediately called up the delivery man on phone, as it was only within 1-2 minutes after he left, and informed him that one unit of medicine has no seal and tampered with and requested to see for himself. He, however, refused to come back and informed that it is not his responsibility.
I have on the same day registered a complained with medlife and was assured by them that defective medicine will be taken back by them and my money will be refunded. On instruction from their customer service, after 3 days the same delivery man came to my door step for return pick up. However, for the reasons known only to him, he did not take back the medicine and left immediately in spite of my repeated requests. Since then i have made numerous complaints with medlife customer service, and every time was assured that my complaint is being processed. However, every time when i login to my account with medlife its showing return pick up completed and refund pending. Today, after two months, i have received an sms (Screen shot attached) informing me that 0 refund has has been initiated against this order. My account with medlife also showing refund complete which is blatant lie.

Hope, the authorities will take up the matter with medlife and sort out the issue promptly, else i will be left with no other option but to post the matter on social media to make people aware what is in store for them if an order for medicine is placed on medlife.