Medlife — money not refunded from medlife

Address:

NE 95, jk puram, Basantgarh, Sirohi, Rajasthan, 307019

I have ordered some medicine from medlife on 13th jan 2020, and also paid the money rs. 2555.63 from net banking. Due to some deleviry issue i have cancelled the order on 23rd jan. But still money not refunded back. While customer care always replies that your order is in process of cancellation.
Order id on medlife is or2700ucb-001a
Please look in the matter and why they are not refunding the money