Medlife — "my wallet money" rs.1000 not refunded

Website:www.medlife.com

I am a regular purchaser of Medlife since Jan.18. My account with them is my mobile No.[protected].
Anticipating settling bill amount through their My Wallet, I deposited Rs.1000/- as advance on 19 Feb.2018. Since they have no facilities for settling bills through advance payment, they informed me to withdraw the amount. I have requested them on 09 march for refund and as per their reply request provided my bank details. They confirmed they have refunded money to my bank account with ref.No.UTR: N[protected]. I have not received the amount till to-date. My bankers confirmed that such transactions, as stated by Medlife, has not been done.

Requesting your action for a proper settlement.

Joseph.K
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Medlife customer support has been notified about the posted complaint.
Apr 10, 2018
Updated by batababu
Attaching screenshots of correspondence from Melife and my bank.
If the amount refunded send me details of Melife bank statement with amount debited them to credit my bank account. My bank says that no transactions were carried out as per Medlife notification.

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