Medlife — neither order delivered nor is the refund being done

Address:	560035
Website:	www.medlife.com

I placed an order for medicines with order ID OR8417ET-0001A om September 11, 2018.

The order was supposed to be delivered by September 18th, however it didnt.

Then it came out for delivery on September 23rd, 2018.

However, the delivery boy asked for CASH despite the payment being made online.

Same thing i.e. asking for CASH by the delivery boy is repeated on September 24th, 2018

When I contact the customer care, the lady on the other end very rudely tells that I have to pay cash and the payment made online will be refund.

Do they think the customers are fool.

Now I neither have my order nor my money. Please take action.

I am attaching the application screenshot.