Medlife — Not issuing refund for my prepaid order

I have ordered a medicine from medlife with order id OR7448KEC-011A with payment by amazon pay of ₹578 but when a delivery boy came he told the product is cash on delivery and i was shocked when i saw in the product that it was written cod of ₹700, that was different amount and by the way i have done payment by amazon pay, and i called medlife and they have not taken any action regarding this only they always tell to wait for 72 hours i have waited for nearly 7 days but i did not receive any product after even 7 days i again called medlife they told to wait for another 2days, they are always wasting customer time after 7 days delivery boy called me they are returning the product because it was cod and they are demanding payment but i declined the product because i have paid by amazon pay so why i should pay again so they returned the product but medlife is not issuing my refund. please check the issue so that medlife should refund my payment
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