[Resolved] Medlife — not mentioning doctor name in invoice as per prescription

nitin.pramanik

from Kolkata, West Bengal

Address:

85/8, Chandi Ghosh Road, P.O Regent Park, Tollygunge, Kolkata, West Bengal, 700040

I have placed an order no - or5201wja-001a dt 01.04.2019 and prescription of doctor dr anupam maity & dr a k sarkar were enclosed. Medicin delivered on 07.04.2019 and in invoice doctor name was changed dr mohammed inshan ali. Now insurance co rejected my claim as doctor name in prescription and invoice are different. On 01.05.2019 i placed a repeat order no - or5201wja-002a and catagorically i requested to your executive to mention the doctor name as per prescription but after receiving medicin i have notice doctor name was dr meeru saharan. So this time also my claim will be rejected. I never expected such negligency from medlife. I have mention the same to feedback of above order and requested for new invoice after correction but nobody contacted from medlife.

Nitin pramanik
Mob no [protected]

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Jun 8, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

Medlife Customer Care's response Dear NITIN PRAMANIK, We're sorry for the experience you had with our services. We have forwarded your query to our concern team as earliest you will receive the call from our representative.

May 04, 2019

Updated by nitin.pramanik Ref my complain dt 03.05.2019, Medlife representative contacted with me on 2.35 pm on 04.05.2019 and I have that my complain related with Invoice no - CCU[protected] dt 07.04.2019 & CCU[protected] dt 02.05.2019 (Medicin bill for Smt Basanti Pramanik), where doctor name was changed to Dr Mohammed inshan and Dr Meenu Saharan. Kindly note that as per Doctor prescription send during placing order on 01.04.2019 are Dr Anupam Maity and Dr A K Sarkar of Peerless Hospital. Now I have claimed to insurance but they have rejected my claim as doctor name in prescription and Invoice are different. During placing my repeat order on 01.05.2019 again I reminded to your executive again to correct the above but after receiving the Invoice no -CCU[protected] again same mistake has been done. So this time also my claim will be rejected by insurance.
After hearing my complain, your representative confirmed that he will revert back within 20 min after going through prescription and Invoice but after 3 hours nobody telephoned/ contacted with me. Kindly note that we have submit the corrected both invoice within 06.05.2019 otherwise claim will not be settled. So arrange to send corrected invoice witinin today.
Nitin Pramanik
[protected]

May 06, 2019

Updated by nitin.pramanik Even after several reminder neither revised invoices has been send nor anybody contacted from Medlife. I hope that Medlife don't want to understand the requirement of customer. They want to work in their own style without seeing the requirement of customer.
N Pramanik
[protected]

Verified Support

Jun 17, 2019

Medlife Customer Care's response Dear Customer, We deeply regret the inconvenience. Hope you have received the call from our representative and the issue is resolved.