[Resolved]  Medlife — Not Refunding-Unethical Practice

Website:

[email protected]

I request your intervention.
1. Placed an online order for five medicines on 06 May 21. Paid Rs.848.20 in advance. Order No. OR1389PTA-018A.
2. Since they did not have 1 item, they kept the order ' In-Process' for too long.
3. Despite their inability to complete the order, the company is not refunding me my money, though I had requested for cancellation and refund.
4. Till now, I had contacted their Customer Care, by phone, many times and sent many Emails. I get a prompt standardized reply that they are working on priority but they appear incapable of doing a simple transaction.
5. I am placing below some of the Emails for your information,
Thanks & Regards,
Laksmi Durbha, Pune. [protected],
[protected]@gmail.com.

5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 1/6
Swamy DVB
Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [
ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
7 messages
Medlife Care Support 15 May 2021 at 18:04
To: "[protected]@gmail.com"
Dear Customer,
This is regarding the order id: OR1389PTA-018A, regarding the order
cancellation.
However we have raised the issue and working on priority, please be rest assured
that it will be resolved at the earliest.
For any further assistance, please revert us on the same email.
Thank you for choosing Medlife. Stay Healthy.
Avail the Exciting offers on our Labs & Diagnostic services, Click Here to avail now. 5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 2/6
Thanks and Regards
Bhoominathan.B
CSD Team
ref:_00D2v1Y8hm._5002uH1Mj1:ref
Swamy DVB 17 May 2021 at 14:21
To: Medlife Care Support
Dear Sirs,
Amusing to find that your team is still struggling to sort out a simple job to arrange the refund, especially keeping in view
that it is your company at fault of not delivering the items after having received the payment in advance! Really great!
Swamy.
[Quoted text hidden]
Medlife Care Support 17 May 2021 at 15:51
To: "[protected]@gmail.com"
Dear Customer, 5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 3/6
Greetings from Medlife!
We apologize for the inconvenience caused to you.
We would like to inform you that related to the order id OR1389PTA-018A we are constantly working
on the issue. Hence be rest assured that it will be addressed and resolved at the earliest.
We highly appreciate your patronage and understanding with us and look forward to offering you
excellent service.
For any further assistance, please revert us on the same email.
Thank you for choosing Medlife. Stay Healthy.
Regards,
Kumudha P
CSD Team
Please spare a moment to give feedback of your experience with us. It will help us to serve your better Your
Response here
Avail the Exciting offers on our Labs & Diagnostic services, Click Here to avail now. 5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 4/6
ref:_00D2v1Y8hm._5002uH1Mj1:ref
Swamy DVB 17 May 2021 at 17:27
To: Medlife Care Support
Dear Madam,
Good Evening,
You are the 3rd person responding to my emails.
I hope that Medlife realises that the order was of 06 May, that is 11 DAYS back.
What is the big problem? When the company received the payment but cannot supply the items, it should have
refunded forthwith.
By tomorrow morning, if this is not resolved, I may be left with no alternative but to think that Medlife has no intention of
refunding.
Swamy.
[Quoted text hidden]
Medlife Care Support 17 May 2021 at 18:28
To: "[protected]@gmail.com" 5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 5/6
Dear Customer,
This is regarding the order id: OR1389PTA-018A, the order is under procurement
stage.
However we have raised the issue and working on priority, please be rest assured
that it will be resolved at the earliest.
For any further assistance, please revert us on the same email.
Thank you for choosing Medlife. Stay Healthy.
Avail the Exciting offers on our Labs & Diagnostic services, Click Here to avail now.
[Quoted text hidden]5/20/2021 Gmail - Re: Cancellation & Refund: order OR1389PTA-018A - #00835110 [ ref:_00D2v1Y8hm._5002uH1Mj1:ref ]
https://mail.google.com/mail/u/0?ik=a53e43976e&view=pt&search=all&permthid=thread-f%3A[protected]&s...⇄ 6/6
Swamy DVB 18 May 2021 at 13:11
To: Medlife Care Support
Please do NOT attempt to deliver the order.
CANCEL & REFUND.
Thanks.
[Quoted text hidden]
Swamy DVB 19 May 2021 at 13:04
To: Medlife Care Support
STILL WORKING ON IT?
Please do not mind when I approach Consumer Complaints Forum.
[Quoted text hidden