Medlife — open product

Address:

D1002 Senorita salarpuria sattva kaikondrahalli, 560035

I ordered 3 very costly masks from med life.. When I received order masks I received were open and box was not sealed packed.. It came I open box.. When I called customer care to return or replace then they refused to help.. When I asked to escalate to higher management and redirect my call to them then he put my call on hold for 20 mins and disconnected it after that.. I feel very angry and cheated..