[Resolved] Medlife — order cancelled by lab technician without any prior intimation

Aaradhya@1

Address:

Mumbai, Mumbai City, Maharashtra, 400014

Home sample collection order was booked for 23rd March 2019 7.30 A.M with Medlife. It was assigned to technician Swapnil Kadam. He was trying to reach us @ night for appointment confirmation? What's the protocol, in case if appointment wasn't been confirmed by technician?? He can cancel the order on his own without letting a customer know? How can he being so rude and arrogant talking to a customer?
A technician decides everything? And lab service manager Neelam wasn't been able to resolve the dispute rather cancelled an appointment stating a reason; customer requested to do.so?

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Apr 27, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Medlife Customer Care's response Dear Aaradhya, Customer satisfaction is our topmost priority. We will share your feedback with our concerned team for review and action.We have forwarded your Concern to the relevant team and you will receive the call from our representative at the earliest.

Verified Support

May 03, 2019

Medlife Customer Care's response Dear Aaradhya, We're sorry for the experience you had with our services. Hope you have received a call from one of our executives and assisted you. Looking forward to serve you better.