Medlife — order was cancelled without information

Address:	Mumbai City, Maharashtra, 400093
Website:	m.medlife.com

I made an order medicines from medlife those are very crucial medicine. Medicines are for depression but app/online store doesn't understand because the are only service provider. I was waiting for my medicine but i got a message that "dear customer our agent was try to connect you unfortunately not able to reach plz contact to us on this link http://tinyurl.com/y959vzed". After few second i received another mesg that your order or6876cm-001a has been cancelled. I immediately contacted customer care as confirmed that order is cancelled because you are not ready to handover your prescription.

My concern is medicine sales online should be stop because these service provider not understand patients cruciality/urgency or what happen if medicine not received or delay who will be responsible only customer.

In absence of medicine depression patients can harm himself, can suicide or it can be anything. So i would like to request you plz take action against these online medicine store they should understand these are medicines not a mobile or tv.