[Resolved] Medlife — orderid or6109sla-001a :payment made but medicine not delivered
The Karur vysya bank Ltd, North 24 Paraganas, West Bengal, India
NiNilarnab Patra on Apr 27, 2019
This is a poor experience caused by you due to your service quality regarding online medicine order id #or6109sla-001a (Reference-id : 239212)
I have already paid the amount online on the very next day after placing the order as on 23rd april 2019 but its still showing unpaid on your order status page.
I tried to contact you via[protected]Which cost me a lot, due to heavy charges) but no one picked up the call. Even the delivery boy whose mobile number come via sms from your end is also not reachable after many attempt. Everyday i am getting same sms stating that -"dear customer, our delivery agent attempted to deliver your order but could not reach you. Please use this link http://tinyurl.com/y4sj7eoh to let us know a suitable time to deliver."
Medicine is a emergency product, how you people can play with consumer in this way? It is not only monetary loss for me, mental harassment too.
Kindly clarify the matter and solve the issue as soon as possible.
Complaint marked as Resolved May 31, 2019
[Apr 29, 2019] Medlife customer support has been notified about the posted complaint.
Verified SupportMedlife Customer Care's response, Apr 29, 2019
Dear Nilarnab patra, We're sorry for the experience you had with our services. We have forwarded your query to our concern team as earliest you will receive the call from our representative.
Verified SupportMedlife Customer Care's response, Jun 08, 2019
Dear Customer, As per our record the order has been cancelled. We would like to apologize for the late delivery of medicines. Providing a good service is our main goal and it is unfortunate that you didn't get it on time. All deliveries are subject to availability of stock.We value your need and ensure timely delivery in future.
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