[Resolved] Medlife — pathetic poor services. need to cancell n aware no sign up

[Resolved] Medlife — pathetic poor services. need to cancell n aware no sign up

P Pathak anup from Mumbai, Maharashtra

Complaint no s same as order no. Call center s poorly maintained no. We are trying to reach 4-5 days no one pick up call, will have to call everytime 1860 no and no ome responding fast. Complaint no are order no s? It s joke. R u fooling client..? No record to client by sms.. I have already escalate to indian health organisation n ministry of health.. No assured time of medicine delivery.. Draft0378nob. Regds [protected] [protected] Was this information helpful? No (0) Yes (0)
May 18, 2019 Complaint marked as Resolved Medlife customer support has been notified about the posted complaint. Apr 12, 2019 Updated by Pathak anup On the escalation matrix u stay patient on the call for 50 mins n no compliant no has given.. I m on call for 1 hrs.. Draft no .Draft 0378NOB. In the escalation not taken ..only tranfer the calls ftom 1dept to amother.. Patiemt needs the medicine on time as he s undergoing treatment but no message what s delivery time after u alternatiom of order.. No complaint no given.. Apr 12, 2019 Updated by Pathak anup OR0675EKA -002A has been cancelled as estimated delivery is today. Yesterday i spoke to pharmacist but still not deliverred on time ..nor message to intimate on the app, nothing has given .. No complaint no has given .. Ur tranfering the call from one dept to another .. It took me 2 hrs now .. Ur call center team s busy or purposely harrsing patient .. The doctor calls for verification not on the time, i have called 2 times to the no.. +[protected]. Ur no s not registed with us after i downloaded app. .Inspite of several request n doctor called me ..it took delay .. While app u showed the estimated day time with date, u r fooling people to give medicine on time.. Also, after alternatiom of medicine, u still confident to assure the meficine on specified date but when we call to cusyomer care they failed to assure me timeline.. Apr 12, 2019 Updated by Pathak anup For Rengernation n opening of order, it took 1 hr time for call through 1860.. Only need to listen record .. It s pathetic n for Draft0378NOB i m waiting simce 1 hrs.. Tele No lines free it s almost 1 hrs Verified Support Apr 15, 2019 Medlife Customer Care's response Dear customer, we apologize for the inconvenience caused to you. We have forwarded your query to our concern team as earliest you will receive the call from our representative. Verified Support Jun 08, 2019 Medlife Customer Care's response Dear Customer, As per our record the order has been delivered successfully. We would like to apologise for the late delivery of medicines. Providing a good service is our main goal and it is unfortunate that you didn't get it on time. All deliveries are subject to availability of stock.We value your need and ensure timely delivery in future.
Add a Comment	Share
Submit Close